Shipping & Returns
Shipping Policy
At Bento Boys, we aim to prepare and dispatch your order as quickly as possible.
Where We Ship
We currently offer delivery within mainland United Kingdom only.
For shipping to other countries or regions, please contact us before placing your order and we will do our best to help.
Processing Time
Orders are usually processed within 1–3 business days after your order is placed.
Please note that processing times may be longer during busy periods, promotional events, or holidays.
Delivery Time
Estimated delivery times after dispatch:
United Kingdom
Standard Delivery: 2–5 business days
Mainland UK
Please note that delivery times are estimates only and may vary depending on the courier and local conditions.
Shipping Costs
£7 delivery fee applies to orders under £30.
Shipping costs are calculated at checkout based on your location and the size of your order.
We offer free delivery on orders over £30 within the UK.
Incorrect Address Information
Please make sure your shipping address is correct before placing your order.
Bento Boys is not responsible for delays, lost parcels, or extra shipping costs caused by incorrect or incomplete address information.
Return & Exchange Policy
At Bento Boys, we want you to be happy with your purchase.
If you are not satisfied with your order, please contact us within 7 days of receiving your item.
When requesting a refund, please clearly explain the reason for your request and provide photos.
Eligible for Refund
You may be eligible for a refund or replacement if:
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Your item arrived damaged or defective
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You received the wrong item
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Your order is missing items
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Your item arrived in an unusable condition
Non-Refundable Items
We cannot offer refunds for:
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Change of mind after purchase
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Opened or used food and drink products
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Perishable goods
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Gift cards or promotional items
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Orders with incorrect shipping details provided by the customer
Refund Process
Once we review your request, we will let you know if your refund is approved.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that bank or card processing times may vary.
Return Shipping
In some cases, we may ask you to return the item before issuing a refund.
Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
Late or Missing Refunds
If you have not received your refund after the expected time, please check with your bank or payment provider first.
If you still have not received it, contact us through our website.
Contact Us
For any refund-related questions, please contact us through our website.